aaph Terms & Conditions

In these Terms, the following definitions apply unless context requires otherwise:

• "Platform" means the aaph website, mobile-optimised site, and any applications or services operated by aaph and accessible at aaph.club.
• "Account" means the registered user profile created by a Player upon completing the aaph registration process.
• "Player Funds" means the aggregate monetary balance held in a Player's aaph wallet, comprising deposited funds and any credited bonus amounts separately designated as such.
• "Real Money Balance" means the portion of Player Funds derived from actual monetary deposits, excluding bonus credits and promotional amounts.
• "Bonus Balance" means any promotional credits, matched deposit bonuses, cashback amounts, or free bet equivalents credited to an account by aaph under applicable promotional terms.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government body responsible for the regulation of gambling activities in the Philippines.
• "KYC" means Know Your Customer — the identity and documentation verification process required of all Players prior to full account activation and withdrawal eligibility.
• "Prohibited Person" means any individual under 21 years of age, any individual subject to a self-exclusion order, any individual accessing the Platform from a jurisdiction where online gambling is prohibited by applicable law, and any employee or immediate family member of aaph or its affiliated partners.

By clicking "Register," completing the aaph account creation process, making a deposit, or placing a bet on the Platform, you represent and warrant that:

• You have read, understood, and agree to be bound by these Terms in their entirety, including any documents incorporated by reference (Privacy Policy, Responsible Gaming Policy, Bonus Terms);
• You have the legal capacity to enter into a binding agreement under Philippine law and the laws of your jurisdiction of residence;
• All information provided during registration and subsequently is accurate, current, and complete;
• You are not a Prohibited Person as defined in Section 1 of these Terms.

These Terms supersede all prior representations, arrangements, and agreements between you and aaph relating to your use of the Platform. aaph's failure to enforce any provision of these Terms on any occasion shall not constitute a waiver of that provision.

Use of the aaph Platform is subject to the following eligibility requirements, which are strictly enforced:

• Age: You must be at least twenty-one (21) years of age at the time of registration. This requirement reflects the minimum legal gambling age prescribed under applicable Philippine regulations. aaph operates a mandatory age verification process and may request government-issued identification documents at any time to confirm compliance.
• Jurisdiction: You must be accessing the Platform from a jurisdiction where participation in online gambling is lawful. It is your sole responsibility to verify whether online gambling is legal in your jurisdiction before registering or depositing.
• Single Account: Each individual may hold only one (1) registered aaph account. Maintaining duplicate accounts is a breach of these Terms and will result in suspension of all associated accounts.
• Self-Exclusion: Individuals who have voluntarily applied for self-exclusion through aaph or any applicable national gaming self-exclusion programme are ineligible to register or continue using the Platform during the exclusion period.

To access real-money features of the aaph Platform, you must complete the registration process by providing, at minimum, the following information: a valid Philippine mobile number or email address, a chosen password, your date of birth, and a full legal name matching your government-issued identification documents.

aaph is required by applicable regulations to conduct KYC verification on all accounts before processing any withdrawal requests. KYC verification requires submission of one or more of the following documents:

• Valid Philippine government-issued ID (passport, driver's licence, SSS card, UMID, PhilSys national ID, or PRC ID);
• Proof of address dated within 90 days (utility bill, bank statement, or barangay certificate);
• Additional documentation as may be required by aaph's compliance team in specific circumstances.

aaph reserves the right to suspend withdrawal access or restrict gameplay on any account pending satisfactory completion of KYC verification. aaph further reserves the right to close any account where verification cannot be satisfactorily completed.

You are solely responsible for maintaining the confidentiality of your aaph account credentials, including your username, password, and any two-factor authentication codes associated with your account. aaph will never contact you by SMS, email, Messenger, Viber, or any other channel to request your password or OTP code. Any such communication claiming to be from aaph requesting credentials is fraudulent.

In the event that you suspect unauthorised access to your account, you must notify aaph immediately through the 24/7 live chat support channel. aaph will not be liable for any losses arising from unauthorised access to your account where such access results from your failure to maintain the security of your credentials.

aaph accepts deposits through the following Philippine payment channels: GCash, Maya/PayMaya, GrabPay, QR Ph, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ over-the-counter. The minimum deposit amount is ₱100. Maximum deposit limits may apply per transaction and per period, as displayed in the aaph cashier section.

All deposit payment methods must be registered in the account holder's own legal name. aaph does not accept deposits from third-party payment sources. Deposits made from payment accounts not matching the registered account holder's identity will be reversed pending investigation and may result in account suspension.

• Deposits are processed and credited instantly for GCash, Maya, and GrabPay under normal operating conditions;
• Bank transfer deposits may take 15–60 minutes depending on the originating institution and network conditions;
• Over-the-counter cash deposits are credited within 30–120 minutes of confirmed payment;
• aaph does not charge deposit fees; however, your payment provider may apply their own transaction fees for which aaph bears no responsibility.

Withdrawal requests may only be submitted by fully KYC-verified account holders. aaph processes withdrawal requests to GCash and Maya wallets on the same business day for requests submitted during operational processing hours. Bank transfer withdrawals are typically processed within one (1) to three (3) business days.

The following conditions govern all withdrawal requests:

• Withdrawals must be directed to a payment method registered in the same legal name as the aaph account;
• aaph applies a policy that funds must be wagered at least once before withdrawal, as a measure against payment processing abuse;
• Bonus funds and real money funds may be subject to different withdrawal processing rules, as specified in applicable bonus terms;
• aaph reserves the right to request additional identification documentation before processing any withdrawal above threshold amounts;
• aaph reserves the right to delay, withhold, or reverse any withdrawal pending investigation of suspected fraud, breach of these Terms, or compliance requirements.

aaph may from time to time offer welcome bonuses, reload bonuses, cashback promotions, free bets, and other promotional incentives to eligible accounts. All bonuses are subject to specific terms announced at the time the promotion is offered. General bonus conditions that apply across all aaph promotions include the following:

• Wagering Requirements: All bonus funds are subject to a minimum wagering requirement before they may be converted to withdrawable real-money balance. The applicable wagering multiplier is stated in the specific promotion terms;
• Game Contributions: Different game categories contribute at different rates toward wagering requirements. Live dealer games, table games, and certain low-volatility products may contribute at a reduced rate. Specific contribution percentages are published with each promotion;
• Expiry: Bonus balances and associated wagering requirements expire within the period stated in the specific promotion. Expired bonuses are forfeited without compensation;
• One Bonus at a Time: Players may hold only one active bonus at any time unless otherwise stated. Depositing during an active bonus cycle does not automatically trigger additional bonuses;
• Abuse Prevention: aaph monitors accounts for bonus abuse patterns including, but not limited to, hedging bets across promotions, collusion, and exploiting wagering loopholes. Suspected abuse will result in forfeiture of bonus balances and may lead to account suspension.

aaph reserves the right to modify, suspend, or withdraw any promotion without prior notice. The most current bonus terms applicable to any ongoing promotion are those published at the time the promotion is active.

All games and betting products offered on the aaph Platform are governed by the specific rules applicable to each product, which are accessible within the game interface or the aaph help section. Players are responsible for familiarising themselves with the rules of any game or betting market before participating.

aaph's slot and RNG-based casino games use certified Random Number Generator systems that have been independently tested and verified by accredited third-party testing laboratories. Live dealer games are operated by licensed studio partners using regulated hardware and trained personnel. aaph does not manipulate game outcomes.

aaph reserves the right to void any bet or game outcome where: a manifest error has occurred in pricing, game operation, or system communication; technical malfunction has affected the integrity of the game or bet; or there is evidence of irregular betting patterns indicative of exploitation.

The following conduct is strictly prohibited on the aaph Platform. Engaging in any of the following may result in immediate account suspension, forfeiture of funds, and reporting to relevant regulatory or law enforcement authorities:

• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform, place bets, or exploit game mechanics;
• Exploiting software bugs, glitches, errors, or vulnerabilities in any aaph system or game;
• Collusion with other players, Platform employees, or third parties to gain an unfair advantage;
• Any form of chip dumping, match-fixing, or manipulation of game outcomes;
• Using the Platform for any purpose connected with money laundering, terrorism financing, or other financial crime;
• Providing false, misleading, or fraudulent information during registration or at any subsequent point;
• Opening multiple accounts or assisting another person to open an account where that person is a Prohibited Person;
• Engaging in chargebacks or payment reversals through your payment provider in bad faith after real-money wagers have been placed.

aaph is committed to responsible gaming as a fundamental operating principle. The Platform provides a suite of player-controlled tools designed to support healthy gaming habits, accessible through the Account Settings section:

• Deposit Limits: Players may set daily, weekly, or monthly caps on total deposits into their aaph account. Limit reductions take immediate effect; limit increases are subject to a mandatory cooling-off period;
• Loss Limits: Players may set caps on total net losses per session, day, week, or month;
• Session Time Limits: Players may activate session duration reminders and automatic session termination after a pre-set period;
• Reality Checks: Pop-up notifications at user-defined intervals displaying current session duration and net position;
• Self-Exclusion: Players may voluntarily exclude themselves from the Platform for periods ranging from 24 hours to permanent closure. During any active self-exclusion period, re-registration is prohibited and accounts cannot be reopened.

aaph's support team is available 24/7 to assist players seeking information about responsible gaming options. Players who believe they may have a gambling problem are strongly encouraged to use the self-exclusion tool and seek professional support through qualified counselling services available in the Philippines.

All content on the aaph Platform — including but not limited to software, source code, databases, text, graphics, logos, game assets, audio, video, and interface design — is the exclusive property of aaph or its licensed content partners and is protected by applicable intellectual property laws including the Intellectual Property Code of the Philippines (Republic Act No. 8293).

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial recreational gaming purposes. You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any Platform content without aaph's prior written consent.

To the maximum extent permitted by applicable law, aaph and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or in connection with your use of the Platform, including but not limited to:

• Loss of profits, revenue, or expected winnings;
• Loss of data or corruption of data;
• Interruption or unavailability of Platform services;
• Errors, delays, or inaccuracies in game results or bet settlement;
• Unauthorised access to your account resulting from your own security failure.

aaph's total aggregate liability to any Player in connection with any single claim or series of related claims shall not exceed the total real-money deposits made by that Player in the thirty (30) days preceding the event giving rise to the claim. Nothing in these Terms excludes aaph's liability for fraud, wilful misconduct, or any liability that cannot be excluded under Philippine law.

aaph collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of this agreement by reference. By registering with aaph, you consent to the collection and processing of your personal data for the purposes described in the Privacy Policy, including identity verification, regulatory compliance, fraud prevention, and service personalisation.

aaph will not sell your personal data to third parties for commercial marketing purposes. Data may be shared with regulatory bodies, law enforcement agencies, and licensed service providers where required by law or necessary for Platform operations. For full details of data practices, please review the aaph Privacy Policy at aaph.club/privacy-policy.

aaph reserves the right to amend these Terms at any time. Material changes will be communicated to registered Players via the email address or mobile number on file, or through a prominent notice on the Platform, no less than seven (7) days before the changes take effect, except where immediate changes are required for legal or regulatory compliance reasons.

Your continued use of the aaph Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must immediately cease using the Platform and may request account closure.

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from or in connection with these Terms or your use of the aaph Platform shall first be submitted to aaph's internal dispute resolution process by contacting the support team through the available channels.

If a dispute is not resolved through internal processes within thirty (30) days of submission, either party may refer the matter to the appropriate regulatory authority under whose oversight aaph operates. Both parties agree to act in good faith throughout any dispute resolution process.

For any queries, concerns, or formal complaints relating to these Terms or your aaph account, please contact the aaph Player Services team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, accessible from within the aaph Platform after login.
• Email: [email protected] — responses within 24 hours on business days.

Formal complaints should be submitted in writing via email and will be acknowledged within 2 business days. aaph aims to resolve all formal complaints within 14 calendar days of receipt. Where additional investigation is required, aaph will communicate the expected resolution timeline to the complainant.